Still need help?

  • Feel free to submit an enquiry via the form and we will get back to you as soon as possible.


We understand you might have questions, so we have added information on the most common queries below. To get started, please use the tabs to select the section relating to your question. If you don’t see the answer to your query, please don’t hesitate to contact us.

Shopping and Ordering
Delivery Information
Returns and Refunds
    • Can I amend the delivery option for my order?

      As there is a price difference in the delivery options we offer, we’re not able to change the delivery option once an order is placed.

    • Can I change what I have ordered?

      Once an order has been placed, we’re unable to amend it.

    • I have entered the incorrect shipping address, can this be changed?

      Once an order has been placed, it cannot be amended but if you call us on 0800 000 000 from the UK before it’s dispatched, we can cancel your order and you can place a new order with the correct address details.

    • When will an item be back in stock?

      We receive regular deliveries and most items are back in stock within two weeks.

      Click on the ‘email me when in stock’ under the product and we’ll drop you an email as soon as we have more stock in. You do need to be signed into your Rightdose account for this to work.

    • Are the prices on your website the same as in your stores?

      Yes, we like to think of our website as one of our stores. However, we do hold special exclusive online only offers and these should be highlighted on our website as exclusives.

    • Where do you deliver?

      We deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands) 

    • Do you offer free delivery?

      We offer a free delivery for those receiving prescription medication.  We charge a delivery charge for all other products.  

    • What is your returns procedure?

      We hope you’ll love your Rightdose order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt.

      This excludes the following:

      • items personalised for you
      • perishable items (e.g. food and baby milk)
      • medicines
      • sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

      Returned items must be unused and in their original packaging.