Delivery & Returns

FREE delivery on orders over £25

• Royal Mail Standard 2-5 Day Delivery (UK Only, Excluding International delivery)
• Usually 2-3 business days. (Please allow up to 5 working days)

Royal Mail Standard Delivery £3.99

• Royal Mail Standard 2-5 Days Delivery (UK Only, Excluding International delivery) 
• Usually 2-3 business days. (Please allow up to 5 working days)
• Applicable to orders under £25

Royal Mail Express Delivery £6.99

• Royal Mail Express Delivery 1-2 Days Delivery (UK Only, Excluding International delivery)
• Usually 1 business day
• Deliveries on Saturdays and Sundays are not guaranteed and any public holidays are excluded.

Royal Mail Special Delivery Guaranteed by Next Day £10.99

• Royal Mail Next Day Delivery (UK Only, Excluding International delivery) 
• Orders placed by 2pm Monday to Friday will be processed for delivery the next working day by close of day.
• Deliveries on Saturdays and Sundays are not guaranteed and any public holidays are excluded.

Online Doctor Service

• Please be advised that these orders must be reviewed by our online prescriber. Therefore on occasion, the order may require additional time to be processed and orders placed by 2pm may not be dispatched on the same working day.
• However, once the order has been reviewed and processed, we will ship your order with the shipping service you have chosen. 

Returns Policy

You can return any unwanted items within 7 days of receipt for a refund or replacement. Please inform us of the returned item via email at [email protected]. Products of a cosmetic or personal nature cannot be returned due to hygiene reasons. Medicinal products cannot be returned due to the legislation governing the sale and supply of medicines in the UK. Unfortunately, the postage cost and tracking of returned items are the responsibility of the customer. We suggest using registered post to prevent further dismay. Returned item(s) must be undamaged, unopened and in their original packaging; Rightdose Pharmacy reserves the right to decline a refund in such instances.

Cancelling your order: In order to cancel your order please either phone or email us at the earliest instance. Please note our doctors sometimes issue prescriptions within minutes or hours of an order being placed in which case you will be liable for the prescription fee but eligible for a full refund of the remaining costs including medicine and postage.

Refunds Policy

Your refund will automatically be processed within 3-5 working days but in some cases can take up to 14 days. We want you to be happy with your purchase. If you're not, just return the product to the dispensing pharmacy, following the instructions above, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy. Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This policy only applies if the Item(s) is undamaged, unopened, in their original packaging with seals unbroken.