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Privacy Policy

We view our customer’s security as paramount, below is an outline of our security policy but if you have any further queries, please contact our Customer Service team. Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy.

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards.

During your visit to our site, we may gather certain personal information that is necessary to booking, and queries. We only keep your information for as long as is necessary for medical reasons.

Personal information we may collect includes information you provide to us to allow us to provide you with our services. Depending on the service provided, this may include:

  • Telephone and or Mobile number(s) 
  • Date of birth;
  • Name
  • E-mail address 

How We Use Your Information.

To create/process your booking.

To refer to previous clinics used with us.

To communicate with you for any booking specific queries or actions required. For example, in the event that any service requested are unavailable or if there are other queries or problems with your booking.

To respond to your queries or complaints. Using the information, you have previously provided, allows us to respond effectively. We may also keep a record of these queries t. We do this based on our contractual obligations to you, our legal obligations and our legitimate interests in providing you with help, facilitating a quicker resolution to any future correspondence and provide the best service we can.

If you have consented, we may use your personal information, to keep you informed by email, text or phone about relevant services. You can opt-out at any time from these communications.

To help resolve any disputes, if you lawfully exercise your rights or if you wish to dispute any part of our service offering.

To request your service reviews. For example, when you book a clinic from us we may use Trust Pilot to enquire about your experience of our service.

To update or notify you about changes to our services.

To send you service emails relating to the service or activity you have requested.

To comply with applicable law e.g., in response to a request from a court of law or professional regulatory body. Information is only provided if any such request is made in accordance with all applicable laws, including data and privacy laws. 

The grounds we rely upon for the processing any Personal Data include:

Consent from you for specific data processing activities. For example, where you have agreed for us send you information related to special offers or discounts.

Your request for a specific service which may require our processing of your personal data to be taken prior to entering a contract with you.

Compliance with any legal obligations to which we are subject.

All personal information is kept insider the European Economic Area (“EEA”)

Data protection law gives you a number of rights. These include the right to:

Request to access, rectify, erase, restrict, transport, and object to the processing of personal data, where this data is not required to be retained by law.

Right to lodge a complaint with the relevant authority if you believe that your personal data is not being processed in accordance with data protection law.

You may, where permitted, request copies of your personal data. If you would like to make a request for the personal data we hold about you, you may do so by writing to Data Protection Officer, Rightdose Pharmacy, Unit 1A, 1-3 Devon Place, Glasgow, G41 1RD.

Request that we rectify any inaccurate and/or complete any incomplete personal data.

Withdraw your consent to the processing of your personal data at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit certain service features for which the processing of your personal data is essential.

Request that we stop processing your personal data. Request that we erase your personal data. We can comply unless there is a lawful reason for not doing so. For example, retention by our pharmacy, of private prescription and dispensing information.

Request that we provide your personal data to you to have it transferred to another provider of the same or similar services.

Right to lodge a complaint. We suggest that you contact us with any questions or if you have a complaint in relation to how we process your personal data. We hope to resolve any issues directly, however, you also have the right to contact the relevant supervisory authority directly. To contact the Information Commissioner’s Office, the supervisory authority in the United Kingdom, you can visit the ICO website for instructions.

Our website can recognise past users by using cookies. Cookies personalise your visits to our website to meet your individual preferences. You can disable cookies by adjusting your internet settings.

This website contains links to other websites with their own privacy policies, we are not responsible for the privacy policies of these websites.

When you supply your information to us you accept the risks associated with the Internet and will not hold us responsible for any loss of your information unless we have breached our duty of care to you.

If you have any queries regarding our use of your personal information or this privacy policy, you should contact our Data Protection Compliance Officer by writing to Rightdose Pharmacy, Unit 1A, 1-3 Devon Place, Glasgow, G41 1RD.

Data Security

Rightdose Pharmacy abides by Data Protection Act and understands why safety is paramount for our customers person and medical information online. We endeavour to make sure we secure our customer’s data. Our customers depend on us to keep their information safe and Rightdose Pharmacy repays their trust with compliance with the ICO Data Protection Act 2018.

What types of Cookies do we use?

This policy explains what cookies are, how we use them and how you can switch them off.

Our site uses session cookies and persistent cookies. Session cookies operate from the moment you log on to the site until the moment you log off. Once you log off session cookies are deleted. Persistent cookies will not be deleted after each session.

Strictly Necessary Cookies are essential to our site, if these are disabled, your experience on our site may be interrupted and you may not be able to book appointments.

Performance Cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.

Functionality Cookies customise the look and appearance of our site. For example, a functionality cookie will remember your options and language preferences next time you visit.

Targeting or Advertising Cookies deliver advertisements which are tailored to your web activity. A targeting cookie tracks what you click on whilst on our site and may share details of what you click on with other organisations such as advertisers. These cookies can also help us to measure the effectiveness of an advertising campaign.
Third party cookies may be used on our website by approved organisations to provide services on our website.

Identity Verification

Rightdose Pharmacy uses LexisNexis RISK SOLUTIONS UK LIMITED to check that our patients are genuine – this is a regulatory requirement. This may occur with every appointment booked.

LexisNexis check three data sources for this, credit agencies, Voting register and Telephone Database.

The information you provide (being the individual that signs this Declaration of Consent) will be validated by Lexis Nexis (Company Number: 07416642) and used for the purpose of identity verification and in the manner set out in this Declaration of Consent. You have a right of access to your personal records held by credit reference and fraud prevention agencies and by LexisNexis. Your rights are set out in the LexisNexis Privacy Policy. LexisNexis may be contacted at: LexisNexis Ltd, Lexis House, 30 Farringdon Street.

You agree as follows:

  1. a)      I authorise LexisNexis and/or any of their appointed agents to carry out all necessary searches, including searches of consumer credit records, to verify my information.
  2. b)      I have read LexisNexis’s Privacy Policy and I agree to all my personal information being processed in accordance with LexisNexis’s Privacy Policy.
  3. c)      I agree, to the maximum extent permitted by applicable law, that I will not hold LexisNexis, its officers, employees agents and/or customers liable for any direct, indirect, incidental, special, consequential or punitive damages, and to hold harmless LexisNexis, its officers, directors, employees, agents and customers from and against any and all claims, liabilities, damages, losses or expenses, including reasonable legal fees and costs, arising out of or in any way connected with use of LexisNexis’s website (and other online properties) or any of the services provided by LexisNexis.
  4. d)      I confirm that to the best of my knowledge and having exercised due skill and care, that the information I have given is complete, true, and correct and I agree to the use of my information as detailed in this Declaration of Consent.

If you have any questions about the ID verification process, please contact us.

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